Q: When does the money arrive in Mexico?

A: The funds are available in the bank account in Mexico after 13:30 CT on the next banking day after your bank sends the money.

Q: Why should I have a bank account?

A: Having a bank account is the best way for you and your family to build a credit history and to have access to other financial services such as a credit card or bank loan. Your money is safer in the bank than in your pockets. A bank account is an essential requirement for a better financial future. Using financial institutions to send money through Directo a México is what allows for a low transfer fee and a more favorable exchange rate.

Q: What is the CLABE?

A: It is the Clave Bancaria Estandarizada (Standardized Bank Key), a unique identifier — 18 digits in length — assigned to each bank account in Mexico. The CLABE guarantees that transferred funds are only posted to the account instructed by the client.

Q: Will I lose the money in my bank account if I return to Mexico?

A: No. You can access funds in your account anywhere in the world using your debit card in ATM or point of sales.

Q: Does the beneficiary in Mexico need to have a bank account?

A: Yes. The beneficiary can receive money in his or her bank account and can withdraw it using a debit card at any ATM in Mexico. We recommend that the beneficiary in Mexico make cash withdrawals in the ATMs belonging to the bank where he or she has an account because the withdrawal fees will be lower or no cost.

Q: Will I still get a great exchange rate if I only send a small amount of money?

A: Yes. Every transfer always receives the best exchange rate in the market regardless of the amount.

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