Q: When does the money arrive in Mexico?

A: The funds are available in the bank account in Mexico after 13:30 CT on the next banking day after your bank sends the money.

Q: Is it mandatory to have a bank account?

A: Yes, it is mandatory for the sender to have a bank account at any of the participant Financial Institutions. Having a bank account is the best way for you and your family to build a credit history, and to have access to other financial services such as a credit card or a bank loan. Your money is safer in the bank than in your pockets. A bank account is an essential requirement for a better financial future. Using financial institutions to send money through Directo a México is what allows for a low transfer fee and a more favorable exchange rate.

On the other hand, for the beneficiary is not required to have a bank account, as he/she can cash his/her payment at any TELECOMM-TELÉGRAFOS branch just showing a valid official ID and providing the unique transference number given to the payment received.

Q: What is the CLABE?

A: It is the Clave Bancaria Estandarizada (Standardized Bank Key), a unique identifier — 18 digits in length — assigned to each bank account in Mexico. The CLABE guarantees that transferred funds are only posted to the account instructed by the client.

Q: What is TELECOMM-TELÉGRAFOS?

A: Telecomunicaciones de México (TELECOMM-TELÉGRAFOS) is a descentralized government Agency (part of the Public Communications and Transportation sector) which offers modern, efficient and secure services and basic financial needs geared to individuals, private and government entities through the performance of quality processes, state-of-the-art technology and reasonable prices. For further information, please visit: www.telecomm.net.mx

Q: How can I locate a TELECOMM-TELÉGRAFOS branch?

A: Please visit the following website: http://www.telecomm.net.mx/oficinas/index.php

Q: What is the “unique transference number”?

A: It’s a unique number generated by the Directo-a-México-participant Financial Institution, which is useful to identify the transfer that must be paid to the beneficiary at any TELECOMM-TELÉGRAFOS branch. It is very important that you inform your relative this unique transference number, as he/she won’t be able to cash his/her payment without it.

Q: Will I lose the money in my bank account if I return to Mexico?

A: No. You can access funds in your account anywhere in the world using your debit card in ATM or point of sales.

Q: Does the beneficiary in Mexico need to have a bank account?

No, it is only necessary if the receiver wants to get the funds in his/her bank account. In this case, if the beneficiary in Mexico wants to withdraw the funds using his or her debit card, we recommend to make the cash withdrawals at an ATM belonging to the bank where he or she has an account, because the withdrawal fees will be lower or no cost.
It is now also possible to withdraw the payment at any of the more than 1,580 TELECOMM-TELÉGRAFOS branches. A valid official ID and the unique transference number will be required.

Q: Will I still get a great exchange rate if I only send a small amount of money?

A: Yes. Every transfer always receives the best exchange rate in the market regardless of the amount.

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